Software sales, remote support, and warranty plans carry chargeback risk banks avoid. Structure approves tech and SaaS merchants with the tooling to keep disputes low and the account open.
Technical support sits in an awkward position: the sector spends much of its time fighting online fraud, and is itself classified high risk partly because of that proximity and its reliance on internationally outsourced resources.
Structure Payments provides secure, transparent and fast processing for tech support companies, with risk management built for the specific way these services are sold and delivered.
Product, service and support businesses across the sector.
Six factors that push technology services outside mainstream underwriting.
The sector faces unique challenges including elevated chargeback rates and persistent fraud attempts against valuable services.
Data protection and consumer rights requirements are stringent, and the payment stack has to support them rather than complicate them.
Fraudsters actively target technology services, so advanced detection is a requirement of operating rather than an optional extra.
Recurring support plans, warranties and multi-currency billing all need to be supported natively.
Greater accommodation than traditional processors offer, including for businesses using outsourced international delivery.
Demonstrating secure payment practices matters in a sector where customers are already alert to scams.
No drawn-out underwriting theatre. A real person, a real timeline, a real approval.
One short form and a quick document upload. Your dedicated rep reviews it the same day — no call-center runaround.
We match you to the right banking relationship and gateway for your industry, chargeback history and volume.
Credentials, gateway and cart integration go live. You're accepting cards — usually within about 48 hours of applying.
Yes. Tech support, software and IT service businesses can be approved through a high-risk processor. Structure Payments has established bank connections for this vertical and typically approves accounts within about 48 hours.
Largely because of its direct involvement in combating online fraud and its reliance on internationally outsourced resources, combined with chargeback rates above what mainstream processors accept.
Yes. Recurring billing for support plans and warranties is supported as standard, alongside multi-currency processing for international customers.
We do everything possible to get you approved, and most merchants are processing within about 48 hours. No obligation to see your real rate.