Service & Support

A dedicated rep — not a call center.

Account managers who know your industry, 24/7 support by phone, email and chat, and guidance specific to the products you actually sell.

  • ~48-hour approval
  • Declined-elsewhere welcome
  • No long-term contracts
Get approved today
Fill out this form and a merchant services representative will be in touch!
Phone Number
  • ~30
    banks and processing institutions
  • Same day
    access to collected funds
  • ~48 hrs
    from application to processing
  • 24/7
    real people, not a call center

World-class service

Structure Payments provides personalised attention — from navigating the complexities of payment processing to addressing challenges specific to your industry — with transparency, security and efficiency as the operating principles.

The aim is a long-term partnership rather than a transaction, because in high-risk the value of a processor shows up when something goes wrong.

Capabilities

How support actually works

Who you speak to, when, and about what.

  • Dedicated account managers

    Trusted advisers who understand payment processing and high-risk industries, providing tailored solutions and proactive guidance.

  • 24/7 customer support

    Round-the-clock help for troubleshooting, account management and urgent matters — whenever an issue actually occurs.

  • Phone, email and chat

    Direct conversation, written correspondence or real-time chat, depending on what the situation calls for.

  • High-risk product guidance

    Expertise across complex industries including firearms and nutraceuticals, covering processing strategy, compliance and risk mitigation.

  • Chargeback prevention support

    Practical help reducing disputes and adhering to the regulations that apply to your specific product or service.

Common questions

Questions merchants ask

Do I get a dedicated account manager?

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Yes. Every merchant works with a dedicated account manager who understands both payment processing and the specifics of your industry, rather than being routed to whoever answers.

Is support available outside business hours?

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Yes. Support is available 24/7 for troubleshooting, account management and urgent matters, by phone, email or live chat.

Can you help with compliance in my industry?

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Yes. Guidance covers processing strategy, industry compliance and risk mitigation specific to your product or service, including chargeback prevention and regulatory adherence.

Built for your vertical

High-risk is all we do — across every industry banks avoid

Underwriting, gateways, and chargeback tooling tuned to the way your industry actually sells.

Get approved

If you can't get a merchant account, your best chance is with us.

We do everything possible to get you approved, and most merchants are processing within about 48 hours. No obligation to see your real rate.

  • No application or setup fees
  • Declined elsewhere? Still worth applying
  • A dedicated rep, not a call center
Get approved today
Fill out this form and a merchant services representative will be in touch!
Phone Number